Refund policy

The short version

Thirty days. Free returns, free exchanges, both ways. If the length is wrong we send the right one and you keep your money.

Exchanges

Sizing is the thing people get wrong most often, so we have made it the easy path. Tell us which length you need within 30 days of delivery and we will send the correct set at no charge. You do not need to return the original.

Before you exchange, it is worth checking our sizing guide against a tape measure. Most men take 21cm.

Returns

If you would rather have your money back, contact us within 30 days of delivery and we will refund you in full. There is no restocking fee and no return shipping cost to you.

We ask that the pieces are unworn and in the condition they arrived. Trying them on is fine — that is the point.

How refunds are paid

Refunds go back to the original payment method. Once approved, the money leaves us immediately; your bank or card issuer typically takes a further 5–10 business days to show it.

Damaged, faulty or wrong

Send us a photo and we will replace the piece at no cost, or refund you, whichever you prefer. Nothing needs to be sent back.

If you are in the EU or the UK

You have a statutory right to cancel within 14 days of receiving your order, for any reason and without giving one. Our 30-day policy is longer and applies in addition to that right — it does not replace or limit it.

Getting in touch

Everything above starts with a message through our contact page. Include your order number and we will take it from there.